Insurance 2025: The Evolution of the Bots
Customer experience and claims in the age of virtual assistants and chatbots
- The evolution of the bot: what capabilities and opportunities will AI create?
- Where will the main use-cases for chatbots and virtual assistants lie?
- The impact of chatbots and virtual assistants on the customer interface
- Designing bots that delight the customer: strategies for success
- What features, characteristics and personalities should bots be given?
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