Insurance 2025: The Evolution of the Bots

Insurance 2025: The Evolution of the Bots

Customer experience and claims in the age of virtual assistants and chatbots

  • The evolution of the bot: what capabilities and opportunities will AI create?
  • Where will the main use-cases for chatbots and virtual assistants lie?
  • The impact of chatbots and virtual assistants on the customer interface
  • Designing bots that delight the customer: strategies for success
  • What features, characteristics and personalities should bots be given?

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Parul Kaul-Green Parul Kaul-Green Head of EU New Business & AXA NEXT Labs-Europe AXA Bio
Dylan Bourguignon Dylan Bourguignon Chief Executive Officer so-sure Bio
Rod  Jones Rod Jones Insurance Spokesperson Bio
Mark Mullin Mark Mullin Digital Strategy Director, International Guidewire Software Bio
Lindley Gooden Lindley Gooden Journalist & Filmmaker Bio