How ‘direct’ does your bank need to be?
Assessing the need for core banking systems, digital-only channels and new entrant offers
Open banking has released a plethora of new, digitally-driven challengers. Some might say that this is the resurgence of the former “direct” bank, whereby digital and mobile-only channels can fuel advanced growth and help avoid channel conflict.
But this isn’t just siloed to new challengers; incumbents can benefit from a ‘direct bank’ approach as it’s been proven by the likes of HSBC and First Direct.
So, to what extent does a bank - both incumbent and challenger – need to be a direct one?
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