How ‘direct’ does your bank need to be?

How ‘direct’ does your bank need to be?

Assessing the need for core banking systems, digital-only channels and new entrant offers

Open banking has released a plethora of new, digitally-driven challengers. Some might say that this is the resurgence of the former “direct” bank, whereby digital and mobile-only channels can fuel advanced growth and help avoid channel conflict. 

But this isn’t just siloed to new challengers; incumbents can benefit from a ‘direct bank’ approach as it’s been proven by the likes of HSBC and First Direct. 

So, to what extent does a bank - both incumbent and challenger – need to be a direct one?

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Felipe Penacoba Martinez Felipe Penacoba Martinez CIO – Retail and Business Banking Santander
Simon Vans-Colina Simon Vans-Colina Chief Engineer – Open Banking Monzo
Tony Crane Tony Crane Customer Experience Director Bank of Ireland
Andrew Beatty Andrew Beatty SVP Product Management – Global Banking FIS
Lindley Gooden Lindley Gooden Broadcast Journalist and Professional Chair Bio