Future-proofing the lending experience

Future-proofing the lending experience

Unlocking tangible business benefits by evolving the customer experience

As today’s customers continue to expect ‘Amazon-like’ experiences from each and every one of their service providers, it remains vital that FS providers evolve their offerings to meet these expectations for personalised, timely and relevant customer experiences.

With the rise of open APIs and AI technology it is now possible for lending to be totally transformed in terms of both service and product, the challenge remains though to ensure any innovation doesn’t become out of date as soon as it’s implemented.

Hear how our panel are planning to draw genuine business value out of providing insightful and forward-thinking customer experiences. Get insight on how to best leverage technology to strengthen customer relationships and keep your business agile, staying ever-prepared for future developments and the unpredictability of a changing world of customer demands.

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Sponsored by



Nick  Harding Nick Harding Chief Executive Officer Lending Works Bio
Rhydian  Lewis Rhydian Lewis Founder and CEO RateSetter Bio
Peter Dockar Peter Dockar Head of Customer Value Management CYBG Bio
Maria  Harris Maria Harris Director of Intermediary Lending Atom Bank Bio
Rob Cox Rob Cox Decision Services Director TransUnion Bio
Lindley Gooden Lindley Gooden Broadcast Journalist and Professional Chair Bio