Communicating in the Age of Hyper-Personalisation
Allowing customers to take the lead in financial services
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CloseDavid has over 30 years' experience in general insurance roles including Chief Commercial Underwriter at one of AXA's largest branches, Reinsurance Manager, Casualty Insurance Manager, before moving to lead AXA's Personal and Commercial Claims teams.
David returned to underwriting as Managing Director, Underwriting, and now has a broader role as part of AXA’s general insurance businesses in the UK. He was heavily involved in the Government and ABI responses to the 'Liability Crisis' just after the Access to Justice Act and continues his lobbying work on behalf of the insurance industry.
David leads AXA’s work on Connected & Autonomous Vehicles, including work with five Government backed Consortia (including Venturer, UK Autodrive, & Flourish). He sits on the Association of British Insurers GIC and is Chair of the Autonomous Driving Group. He also Chairs RISCAuthority, the CII Underwriting Faculty, and is a Board Member of the Fire Protection Association.
He is an outspoken critic of claims farming, credit hire, high legal costs and exaggerated whiplash claims. As well as operating at an Executive level within AXA Insurance, David is a Non-Executive Director of The Fire Protection Association, a former Vice President of the CII and Chair of the CII Underwriting Faculty. He is Chair of the ABI Autonomous Driving Insurance Group and Chair of RISC Authority, he also won the ‘Insurance Personality of the Year’ Award at the last British Insurance Awards, as well as awards for Claims Achievement and Social Media Influence.
Ian Harper has over 20 years of technology, sales and consulting experience in financial services, investment banking, retail banking and insurance sectors. More recently, Ian has developed an extensive knowledge of client-centric processes, automation services and customer engagement solutions linked to digital transformational business strategies.
Lindley Gooden is a journalist and filmmaker who has worked at the very top levels of British broadcasting and news since the early 1990s.
He has worked in national radio and television as:
Prior to his years in the national media, he was known as the most successful Head of News in local commercial radio – launching new services and dramatically raising audience share and reach, using tools that have since been adopted by radio groups across the UK.
Lindley now works with companies, charities, government and other organisations creating and delivering their own media needs.