Building Powerful Customer Communications in Financial Services

Building Powerful Customer Communications in Financial Services

Timely, relevant, meaningful

The key to business success in today’s high expectation environment is to find the most effective way to communicate with customers. Amongst expectations for speed and convenience, today’s customers also wish to be treated like individuals – something that often proves difficult when there’s thousands of customers each with entirely different needs. The trick is to achieve personalised communications at a large scale, whilst keeping up with evolving customer demands – it’s a trick that won’t be easy to pull off.

We have gathered an expert panel then to dive into some solutions and learn how to breakdown data-silos and tackle legacy systems. Take a look at what’s made possible by the cloud and understand how automated customer interactions might be the way forward in helping to achieve personalisation that reaches each and every customer exactly the way they want.

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Speakers

Jason Maude Jason Maude Head of Technology Advocacy Starling Bank Bio
Sophia Pilkington-Miksa Sophia Pilkington-Miksa Head of Customer Experience Bought By Many Bio
James  Henderson James Henderson Head of Propositions, Marketing and Distribution Aviva Bio
Neil Greathead Neil Greathead Chief Customer Officer Smart Communications Bio
Lindley Gooden Lindley Gooden Broadcast Journalist and Professional Chair Bio
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