Achieving a Step Change in Customer Engagement

Achieving a Step Change in Customer Engagement

Preparing for the Era of Intelligent Automation

Customer engagement has never been so ripe with technological promise: the age of automation has offered newfound opportunities for delivering relevant, timely and accurate interactions, while enabling the workforce to work better and faster. To what extent will AI, RPA and machine learning revolutionise the customer journey, and where will it have the biggest impact? And how can organisations ensure that they strike the right balance between people and technology?

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Vinay  Parmar Vinay Parmar Customer & Digital Experience Director National Express Bio
Glen  Clarke Glen Clarke Head of Transformational Propositions Allianz Bio
Angel Serrano Angel Serrano Head of Data Science Santander Bio
Abhijit  Akerkar Abhijit Akerkar Head of Applied Sciences, Business Integration Lloyds Banking Group Bio
Chris  Huff Chris Huff Chief Strategy Officer Kofax Bio
Lindley Gooden Lindley Gooden Broadcast Journalist and Professional Chair Bio