The Future of the Contact Centre
Digitising customer experiences: robo-chat, AI and new data
- Customer contact in the age of Alexa: the implications ahead
- How new automation technologies are transforming the contact centre experience
- The power of AI and machine learning in delivering customer service excellence
- Computer says no: what processes and characteristics will need to be embedded into robo-chat?
- What are the limitations of robo-chat? In what contexts should we be using it?
- What do you do if the customer doesn't want to use robo-chat? How can you tailor it to the individual?
- Navigating new data sources: seizing the opportunities for customers
- Strategies that are key to creating a seamless customer experience