The Future of the Contact Centre
Digitising customer experiences: robo-chat, AI and new data
Natalia Konstantinova is a great enthusiast with over 10 years' experience in the application of Natural Language Processing, Artificial Intelligence, IT and machine learning technologies to real world problems. She got her PhD from the University of Wolverhampton and worked in various fields such as machine translation, ontologies, information extraction and currently dialogue systems and chat bots. She is currently a lead software engineer in the R&D department of First Utility, the UK's largest independent energy provider, supplying gas and electricity to around one million UK homes.
Natalia is a strong believer that modern technology can transform businesses and our everyday life.
Paul leads Appian’s European operations and has substantial experience growing enterprise software companies into market leaders. Prior to Appian, for the past 20 years Paul has served in Senior Management positions at Genesys, Pegasystems – where he helped achieve a dramatic 6-fold growth in 8 years – and Staffware (now Tibco). Paul is totally committed to helping organisations across Europe unlock maximum benefit from their investment in Appian.
Lindley Gooden is a journalist and filmmaker who has worked at the very top levels of British broadcasting and news since the early 1990s.
He has worked in national radio and television as:
- A Senior BBC Journalist
- A presenter on channels as diverse as BBC One, Radio 1, BBC Three and Five and a range of other national and regional radio stations.
- The Consumer Affairs Correspondent on Sky News and Five
Prior to his years in the national media, he was known as the most successful Head of News in local commercial radio – launching new services and dramatically raising audience share and reach, using tools that have since been adopted by radio groups across the UK.
Lindley now works with companies, charities, government and other organisations creating and delivering their own media needs.