Next-Gen Financial Services: exploring the potential of AI and voice
Adopting new technology to better deliver for customers
Increasing customer expectations, the constant threat of disruption and on-going regulatory requirements has ensured digital transformation remains high on the agenda for financial services firms. AI is already playing a role in refining customer interactions, with RPA and robo-advice at the fore, but with voice next on the horizon, it is vital that firms stay ahead of the innovation curve.
Achieving outstanding customer experiences, increasing revenue per customer and overcoming common hurdles to adoption; join us to hear how financial services organisations are harnessing the power of AI and voice across the sector.
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Edosa is an African born, alpine ski instructor, semi-pro photographer, sports enthusiast (predominantly running, swimming, cycling, skiing and climbing) and investor (predominantly property) who is also incredibly passionate about data!
Edosa has had the privilege of helping over 20 organisations get tangible value through data - having held leadership positions within a number of household multinational brands. His industry footprint spreads across a wide variety of economic sectors - including, banking, insurance, asset management, management consulting, real estate, utilities, media, IT consulting, gaming, aviation, multilateral organisations and the public sector.
Roshan is the Innovation & Solutions Artificial Intelligence Lead for NatWest, RBS. He is an experienced entrepreneur with a lengthy background in financial services and creative media. He has been successful in the planning, sourcing and delivery of solutions into production as well as the formulation of key strategic partnerships. Roshan holds an MBA from INSEAD (Fr, SGP, SV.USA)
Jason Maude is a coder, coach, and public speaker. He has over a decade of experience working in the financial sector, primarily in creating and delivering software. He is passionate about explaining complex technical concepts to those who are convinced that they won't be able to understand them. He currently works at Starling Bank as their Head of Technology Advocacy and host of the Starling podcast.
Gaye is the Head of Emerging Technologies at Legal & General. She works at the seam of business and technology, helping the businesses to understand and adopt emerging technologies such as AI and Blockchain. A computer scientist with 10+ years of cross-functional and cross-industry experience in Innovation and Emerging Technologies. Gaye is excited about distilling the code to innovate, always looking to the next technology and the next use of current technology, including AI, voice first, and more.
Sean is a Lead Solutions Engineer for Salesforce. A seasoned tech expert specialising in insurance, Sean focuses on advising financial services clients on how to use AI to achieve their digital transformation goals. Prior to Salesforce, Sean joined Accenture in 2007 as a Software Analyst before becoming Head of Sales for Flovate Workflow Technologies.
Lindley Gooden is a journalist and filmmaker who has worked at the very top levels of British broadcasting and news since the early 1990s.
He has worked in national radio and television as:
- A Senior BBC Journalist
- A presenter on channels as diverse as BBC One, Radio 1, BBC Three and Five and a range of other national and regional radio stations.
- The Consumer Affairs Correspondent on Sky News and Five
Prior to his years in the national media, he was known as the most successful Head of News in local commercial radio – launching new services and dramatically raising audience share and reach, using tools that have since been adopted by radio groups across the UK.
Lindley now works with companies, charities, government and other organisations creating and delivering their own media needs.